FREQUENTLY ASKED QUESTIONS

General Overview:  

This site offers you variety in ordering your art print. Go ahead and customize your order: selected work, reproduction material, framing considerations, its all here. 

• Originals: This means one-of-a-kind, you buy the original work. 

• Limited Edition Prints: This means I am offering a select number of prints afterwhich no more will be made availalbe. I will personally sign these prints. Each print comes at a particular size printed on a particular material, unframed. 

• General Prints: These are sold in variety  and unlimited number. I will not be signing these prints. 

• Materials: You will see a) paper prints of varying finishes b) metallic paper c) fine art paper d) metal prints, satin & high gloss e) exhibit mounts satin and glossy f) canvas gallery wraps and canvas prints and g) 1/4" non-glare acrylic. I invite you to order to your choice. I like to experiment, not everyone does. 

• Frame choices: These too, offer you a real choice, have fun! a) matted prints b) gator foam with mount blocks c) black and white and brushed standouts, d) variety of framed prints that include several woods, metals and matte sizes. 

• Two Distinguishing Features that will help you choose a distinguished work a) Click on Wall Review, this will allow you to visualize various wall colors, materials and sizes in different settings (bedroom, living roo, sitting area, corporate entrance, board room, home office, these sorts of things b) Augmented Reality, using Safaro browser, you should be able to see your favorite work imagined up against a wall in your own environment...just a hint of what is to come. 

What is your shipping policy?

Note, producing art takes time. Vendors are pressed, these days. Given the times, additional time may be required to fill orders. Please be patient. 

PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

• Business Days are Mon. - Fri. With our east-coast location, 85% of the Lower 48 experiences shipping times of 3 business days.   

• We stock some popular sizes, produced much more quickly.  

• For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

• Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day 

HOW MUCH DOES SHIPPING COST? 

The shipping price is calculated based on weight of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

(Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS? 

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact georgedelanyart@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact georgedelanyart@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email georgedelanyart@gmail.com within 24 hours of receipt of your art work. 

WHO TO CONTACT? 

You can reach out at any time by email at georgedelanyart@gmail.com  

HOW CAN I KEEP UP WITH NEW WORK?  

Sign up for my newsletter to keep up with new work, stay in loop. 

You can also follow me on my social media pages as I frequently post new work! Here is my Linktree.